Built by the team behind Swifteq.
ResolveLoop is a new product from Swifteq, the team that's spent the last several years building support tooling trusted by hundreds of support teams across the Zendesk ecosystem. We started ResolveLoop because the operators we work with kept telling us the same thing: agent-only QA isn't enough.
The frame is broken.
Every QA tool in the market looks at one side of the conversation: the agent. But customers don't talk to agents, they talk to your business. When a customer leaves unhappy, the cause might be the agent, the product, the policy, or a process gap — and most of the time, it's not the agent.
We kept hearing this from operators we'd known for years. "You still have people with 100% CSAT getting the same tickets as somebody who has lower CSAT that we're blaming on product, or wait time." So we built the instrument that proves what those operators already know — everything you expect from AutoQA, on top of an engine that knows your business, works out what caused each outcome, and names the specific product problem or policy behind it.
Built on production infrastructure.
ResolveLoop runs on Swifteq's SOC 2 Type 2 certified infrastructure, used daily by support teams at companies running on Zendesk. Enterprise-grade data handling, no training on your data, and a full audit trail on every verdict.
Find us.
ResolveLoop is built by the Swifteq team in Dublin, Ireland.
51 Bracken RoadSandyford, Dublin, D18 CV48
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